At Zanex Pro, we attach great importance to the privacy and personal information security of our users and are committed to providing you with a safe and secure social environment. We understand the importance of personal data and have therefore developed strict protection measures to ensure that your information is properly managed and protected during use.

This Privacy Policy details how we collect, store, use and share your personal information when you use the Zanex Pro application and related services. Whether you register an account, use the chat function, or participate in other interactions, we will follow the principles and processes described in this policy to process your data.

By using Zanex Pro, you agree that we have read, understood and agreed to our collection and use of your information in accordance with this Privacy Policy. If you have any questions or concerns about our privacy policy, please feel free to contact us.

1. Information We Collect

In order to provide you with better and more secure services, Zanex Pro may collect and process various types of information, including but not limited to the following:

(1) Account Information

When you register and create an account, we will collect the basic information you provide, including your name, email address, profile picture, and other personal information details you fill in. This information helps us identify you, customize your experience, and ensure account security.

(2) Content Information

The content you generate or upload while using Zanex Pro, such as posted chat messages, photos, and other forms of multimedia content, will also be collected and stored by us. This ensures that your interactive content is properly managed.

(3) Usage Data

We will record your interactions with the application, including login time, pages visited, functions used, length of stay, and other operations. This data helps us analyze user preferences, optimize function design, and improve the overall user experience.

(4) Device Information

To ensure application compatibility and security, we will collect the type of device you use, operating system version, IP address, and unique device identifier (such as device ID or advertising identifier). This information helps detect abnormal behavior, prevent risks, and provide technical support.

2. How We Use Your Information

We collect and use your information to provide you with better services, optimize your user experience, and ensure the security and compliance of the platform. Specific usage methods include the following aspects:

(1) Providing and Optimizing Services

Account Management

We use the information you provide when registering, such as your name, email address, and phone number, to create and maintain your account, ensure that you can successfully log in and use various services, and ensure account security.

Personalized experience

Based on your interests, preferences and usage habits, we will recommend appropriate content, friends and activities to you, thereby improving your user experience and making social interaction more intimate and efficient.

(2) Communication and interaction

Message delivery

We process the messages and other interactive content you send and receive to ensure smooth and timely communication between you and other users.

Customer support

We will respond to your inquiries, complaints and feedback through the contact information you provide, help solve the problems you encounter, and improve the overall service quality.

(3) Data analysis and improvement

Service optimization

We will analyze user behavior data, such as click volume, usage time, etc., to improve product functions and interface design, and continuously improve user experience.

Trend research

Through anonymized or aggregated data analysis, we study user trends and preferences to provide valuable reference for product development and market strategy.

Performance monitoring

We monitor system performance, promptly identify and resolve technical problems, and ensure stable platform operation and reliable service.

3. Sharing your information

We firmly promise not to sell your personal information. Your privacy is of utmost importance to us, and we always regard protecting your data security as our top priority. Under normal circumstances, your information is limited to internal use within the platform to provide you with better services and experience. We will not use your personal data for any unauthorized commercial transactions or sales to ensure that your information is secure and not abused.

In some cases, we may share your data with third-party partners to support the normal operation and continuous optimization of the application. These partners include hosting service providers, data analysis companies, and other technical support teams, all of which are strictly screened and sign confidentiality agreements to ensure that your information is only used for specific cooperation purposes. We will limit the access rights of these partners to the data to ensure that they properly handle your information in accordance with our privacy policy and security standards.

In addition, in order to comply with relevant laws and regulations, protect the safety of users and the public, and maintain the normal operation of the platform, we may disclose your information in accordance with the law when required by law or security needs. For example, we may need to share relevant data in response to legitimate requests from judicial authorities, to investigate or prevent fraud and other illegal activities. We always adhere to the principles of transparency and compliance to ensure that the process of information sharing is legal and in line with your rights and interests.

4. Data security

We attach great importance to your data security and have adopted a series of technical and management measures that meet industry standards to prevent your personal information from unauthorized access, tampering, disclosure or destruction. Including but not limited to data encryption, access control, security audits, and regular system testing and vulnerability repairs. These measures help us ensure the security of your data during transmission and storage and minimize potential risks.

Although we have taken a variety of security measures to protect your information, it should be noted that any data transmitted and stored via the Internet or electronic means cannot be guaranteed to be absolutely secure. The network environment is complex and constantly changing, and there are potential security threats and technical vulnerabilities. Therefore, we recommend that you pay attention to protecting your personal account information when using our services, such as changing passwords regularly and avoiding sensitive operations in public network environments to further enhance your data security.

We are also committed to continuously improving and upgrading security technologies, keeping pace with emerging security challenges, and ensuring that your information is continuously and effectively protected. If any incident that may affect data security is found, we will take timely countermeasures in accordance with relevant laws and regulations, and notify you of the relevant situation when necessary.

5. Your Choices and Rights

We respect and protect your control over personal information. You have the right to access, correct or delete the personal information we collect about you at any time. If you want to completely stop using our services, you can also choose to deactivate or permanently delete your account. Once your account is deleted, we will delete your personal data or anonymize it within a reasonable period of time in accordance with relevant laws and policies.

In addition, you can manage device-related permission settings according to your needs. For example, you can turn off permissions such as location access, camera, microphone or notifications through the mobile phone system. These settings will not affect your use of basic functions, but may limit the integrity of certain services. We encourage you to flexibly choose according to your privacy preferences to achieve a more secure and personalized user experience.

6. Information protection of minors

We attach great importance to the protection of personal information of minors. In view of the nature and service content of this software, Zanex Pro clearly provides products and services only to adults aged 18 and above. We will not actively promote or provide any form of registration, download or use instructions to minors, nor allow individuals under the age of 18 to create accounts or use our platform.

If we find that a minor has registered an account or used the service in violation of the regulations, we will immediately take necessary measures, including but not limited to canceling the relevant account, deleting their personal information, and taking technical means to restrict their access and use of functions. We encourage parents or guardians to take the initiative to pay attention to the Internet use of minors. If they find that they are using our services, they can also contact us through official channels. We will assist in handling the matter and jointly build a safer and healthier Internet environment for minors.

7. Updates and changes to the privacy policy

In order to better fulfill our responsibility to protect user privacy and in accordance with the needs of laws and regulations, product functions or business changes, we may revise and update this privacy policy from time to time. We promise that we will not weaken any legal rights you enjoy in this policy without your explicit consent. All changes will be made in accordance with legal requirements to ensure transparency, openness and protection of your right to know and right to choose.

When this policy is updated, we will show you the changes through in-site notifications, pop-up reminders, message push, etc. when you log in to the application, upgrade the version or use it. We recommend that you review this policy regularly to understand how we collect, use and protect your information. If you continue to use Zanex Pro's products and services after the policy is updated, it is deemed that you have read, understood and accepted the updated privacy policy.

It is worth noting that if the changes to this policy involve the additional collection or use of your personal sensitive information, we will seek your separate consent in a more prominent way, including but not limited to pop-up confirmation or active authorization, to ensure that you make decisions with full knowledge. All updated policy versions will be published on this page and the last updated date will be indicated. In the event of major changes, we will also provide more intuitive reminders to help you clearly understand the specific impact of the updated content.

8. Contact Us

If you have any questions about our practices while reading this privacy policy, or have any comments or suggestions on how we collect, use, store or protect your personal information, please feel free to contact us. We also welcome your requests for your personal information rights, such as access, correction, supplement or deletion of your information, or restrictions or objections to certain processing behaviors.

To protect the security of your information, we may verify your identity before processing the relevant request and respond within a reasonable period of time. We promise to handle every user feedback in a responsible and transparent manner and strive to provide you with timely and effective help.

If you need to contact us, please contact our user support team through the following methods:

Customer service email: [berkeleyharlan@outlook.com]

We always cherish the trust of every user, and this trust is our greatest motivation to continuously improve our services and protect privacy. Thank you for choosing Zanex Pro, we will continue to be committed to providing you with a safe, reliable and comfortable social experience.