Thank you for choosing to use Mecall (hereinafter referred to as the "Platform"). We understand the importance of your personal information to you, and therefore prioritize your privacy protection. We implement a series of measures to ensure the security of your data. We take your privacy very seriously and are committed to adhering to the highest privacy protection standards and relevant laws and regulations when collecting, using, storing, and protecting your personal information. To help you better understand how we handle your personal data, we have developed this Privacy Policy (hereinafter referred to as the "Policy"). This Policy details how we collect, use, store, and protect your personal information in the course of providing our services, as well as your rights and choices in this process. Please read this Policy carefully before using the Platform and ensure that you fully understand and agree to its terms.
When you use the Mecall Platform, we will collect and process your personal information based on your service needs. The personal information we collect primarily includes the following:
Regarding account information, we collect basic information you provide during registration, such as your username, email address, and password. This information is required for registration and login on the Platform. In addition, you can fill out your personal profile on the Platform, including a nickname, profile picture, gender, age, etc., to help us provide a more personalized service experience. We also collect usage data to help us optimize platform performance and enhance user experience. This data includes information about your device (such as device type, operating system, browser type, and unique device identifiers). This information helps ensure platform compatibility across different devices. We also record your platform activity, including browsing history and clickthroughs, to provide you with more targeted content recommendations and services.
Additionally, we collect additional information when you interact with the platform. This information includes communication records with platform customer service, chats between you and other users, and feedback or complaints. This helps us improve service quality and enhance customer support efficiency. If you make a payment, we collect payment records to complete the transaction, but we do not store your payment card information to ensure the security of your payment data.
The personal information we collect will be used for the following primary purposes:
We use your personal information to provide you with a personalized service experience, such as recommending content and features that may be of interest to you, helping you use the platform more efficiently. We also use the information we collect to continuously improve and update the platform's features, optimize your user experience, and ensure that the platform better meets your needs. To ensure the security of your account, we use your information to verify your identity and prevent unauthorized access. We also monitor the security of our platform to prevent fraud, abuse, and other malicious activity, safeguarding the rights of all users.
In terms of legal compliance, we process your personal information in accordance with relevant laws and regulations to fulfill our service agreement with you. We will provide necessary personal information if required by law.
We will also regularly send you updates on platform services, policy changes, or other important information to ensure you stay up to date on the latest platform-related developments. When you contact customer service, your personal information will help us provide timely support and services to ensure your inquiries are properly resolved.
We take the security of your personal information very seriously and have implemented a series of rigorous technical and administrative measures to protect your personal information from unauthorized access, disclosure, modification, or destruction. Specific protection measures include, but are not limited to, the following:
We use advanced encryption technology to encrypt your data during transmission, ensuring your personal information is effectively protected during data transmission and prevented from being leaked or tampered with. We also regularly conduct comprehensive security audits of our platform systems to promptly identify and address potential security vulnerabilities, ensuring the highest level of security for the platform and its data storage and processing systems. To further enhance information security, we strictly control employee access to personal data, limiting access to your information to employees involved in data processing and performing necessary tasks. All operations involving personal data processing are monitored and audited to ensure that information is used only within legal compliance.
In addition, we regularly update our security measures and adopt industry best practices to address evolving security threats, ensuring that your personal information is fully protected on our platform.
We promise not to sell, rent, or otherwise transfer your personal information to unauthorized third parties. Your privacy is of paramount importance to us, and we will take all necessary measures to protect it from misuse. However, we may share your information with third parties in the following circumstances:
To provide you with services related to our platform, we may partner with carefully screened third-party service providers. These service providers may include payment processors, data storage services, and analytics tool providers. They help us optimize platform functionality, improve service efficiency, and enhance the user experience. We ensure that all service providers we work with strictly adhere to relevant privacy policies and implement necessary data protection measures to ensure the security of your personal information during transmission and processing.
Regarding legal compliance, we strictly adhere to relevant laws and regulations. Mecall may disclose your personal information if required by law or judicial process, or if we need to cooperate with relevant authorities in legitimate legal investigations, litigation, or regulatory matters. We will provide your personal information to the extent required by law to ensure cooperation with relevant legal investigations or litigation.
In addition, your personal information may be transferred as part of a merger, acquisition, asset transfer, or other similar business transaction on the platform. During this process, we will make every effort to ensure that your personal information is properly protected and will notify you of any data transfers as early as possible to ensure that your privacy is not compromised during the transaction.
Mecall always strictly complies with relevant national and regional laws and regulations on the protection of minors' information and is committed to providing a safe online environment for minors. Our services are only for users aged 18 and above. Minors should not register or use our services. We clearly state that we do not intentionally collect, store, or process the personal information of any minors. We will promptly delete any personal information of any minors appearing on our platform to ensure compliance with relevant legal requirements and to maximize the protection of minors' privacy. To better protect the online safety of minors, parents and legal guardians should regularly monitor their online activities and usage and maintain communication with our platform. If they discover any misuse or inappropriate use of the platform by a minor, parents or guardians may contact us through official channels. We will promptly verify the situation and take appropriate action. We also encourage parents and guardians to set appropriate online usage limits to help minors develop positive online habits and prevent them from being exposed to inappropriate content or services.
Mecall recognizes the paramount importance of the privacy and safety of minors. Therefore, we are committed to continuously strengthening our platform monitoring and security measures to minimize the risk of information leakage on the platform. We will promptly and effectively address any discovery of a minor's personal information and notify parents and legal guardians as necessary.
In short, Mecall will remain committed to complying with relevant laws and regulations, safeguarding the information security and privacy of minors, and ensuring a safe, healthy, and user-friendly platform environment for all users, especially minors.
To ensure this Privacy Policy remains compliant with the latest legal and regulatory requirements, platform feature updates, and other factors that may affect user privacy, Mecall reserves the right to amend this Privacy Policy from time to time. After each Privacy Policy update, we will notify users of the changes through platform announcements, email notifications, or other appropriate means. The updated Privacy Policy will take effect immediately upon publication.
We recommend that users regularly review the Privacy Policy to stay informed of any new content or changes that may affect the protection of personal information. Continued use of the Platform Services after the Privacy Policy has been updated will be deemed as consent and acceptance of the updated Privacy Policy. If users disagree with the updated policy, they should immediately cease using the Platform Services and contact us through the relevant channels to cancel or delete their accounts.
Mecall is committed to handling user information transparently and fairly and will continue to adjust its policies in accordance with legal requirements and industry standards to protect user privacy and data security.
Pursuant to applicable privacy laws and regulations, you have the following rights when using the Platform Services:
Right of Access: You have the right to review the personal information we store about you to understand the relevant information we hold.
Right of Correction: If you discover that your personal information is inaccurate or incomplete, you have the right to request that we correct or supplement it. We will process your request promptly and ensure the accuracy of the information provided.
Right of Deletion: Under certain conditions, you have the right to request that we delete your personal information. We will promptly process deletion requests in accordance with legal and regulatory requirements. However, in some cases, we may not be able to delete your information immediately due to legal obligations or other legitimate reasons.
Right to Data Portability: You can request that your personal data be transferred to you in a structured, commonly used, and machine-readable format, or directly to another platform. We will endeavor to accommodate your request.
Right to Object: If you do not wish us to continue processing your personal information, you have the right to object. We will carefully review your objection and determine whether to continue processing your information in accordance with legal requirements.
If you wish to exercise any of the above rights or have any questions about this Privacy Policy, you can contact us through our contact channels. We will be happy to assist you and do our best to protect your privacy rights.
If you have any questions, concerns, or suggestions regarding this Privacy Policy, or wish to exercise your privacy rights, please contact us through the following means. We take your privacy protection very seriously and will do our best to resolve your concerns and ensure that your rights are fully protected.
You can contact us through the following means:
Email: berkeleyharlan@gmail.com
Developer Name: Cosmic Gemstone
We will promptly address your inquiries and requests and respond to you within a reasonable timeframe. Whether you have questions about our privacy policy or would like to make suggestions about how we handle your personal data, we take them seriously and will do our best to provide you with detailed answers and support.
Thank you for your trust and support of the Mecall platform. We will always uphold the principles of transparency and fairness, strive to provide you with better service, and ensure that your personal information and privacy are properly protected.